Terms & Conditions

The following forms the terms and conditions between you and the Mastertronic group for the use of this website and the purchase of goods for your own private use. It is in addition to your statutory rights. We have written this in plain English and this document is part of our commitment to providing total customer satisfaction. If you would like to comment or are unsure about any aspect of these conditions or any other part of our website, then please let us know - we will be pleased to provide prompt assistance.

Contact details can be found on the Contact Us page.

Information about our products

We will provide honest, clear, legal and decent information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at www.asa.org.uk) and we will comply with any rulings given by the ASA on any complaints raised with them.

We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes, we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.

When making available any gift certificates, vouchers, discounts or special offers to you we will clearly say if any restrictions apply. The specifications of each product will include details of any specific technical requirements needed in order to operate it correctly. Please make sure that you have checked these requirements before purchase.

Delivery Charges and Restrictions

United Kingdom - All orders to UK addresses are delivered FREE.

If the game is in stock and your order is placed before 3.30pm on weekdays for delivery to the UK, we will despatch your order on the same day we receive it.

Europe - £2.00 GBP for the first item, and £1.00 GBP for every further item.

Rest of The World - £3.00 GBP for the first item, and £1.50 GBP for every further item.

A maximum of 14 items per order applies to all orders for delivery outside of the United Kingdom. This allows goods ordered outside the UK to be despatched to you via airmail.
Delivery is generally by First Class post in the UK and by Airmail to other destinations. As delivery is handled by the relevant postal authority, we cannot make any special arrangements for delivery times or dates

Prices/Ordering and Delivery

The prices of all goods on this website are in pounds sterling inclusive of VAT, packaging and delivery to UK addresses. Prices and offers remain valid on day of publishing only.

The prices are the same for customers in other countries, but a packaging and delivery charge supplement may apply. This will be made clear at the time you place your order.

We accept payment in pounds sterling only. The methods of payment we accept are debit cards displaying the Maestro or Visa Delta logos and credit cards displaying the Visa, Mastercard or JCB logos. We will never charge your credit card until the goods you have ordered are available for despatch to you.

We will confirm any order you place with us through this website by e-mail promptly after your order is placed. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed entered into between you and the Mastertronic group for the supply of any order until such confirmation is received by you. We will clearly show you at the point you place your order if any delivery charges will be added to the price of the goods.

We will provide you with a receipt for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about and, at the latest, within 30 days of our agreement to do so.

We will only be held liable for any loss or compensation beyond the amount charged to you for any failure on our part to deliver goods ordered by you as the UK Sale of Goods Act 1979 makes provision for (in essence the difference in cost directly and naturally occurring from you purchasing the same goods elsewhere as a result of our failure to deliver).

In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and tell you why.

Returns and Refunds

If you are unhappy in any way with a product you have purchased directly from our website then please write to or e-mail us and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost) for a refund or exchange. Unfortunately, we cannot refund or exchange items purchased second-hand.

When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) or 28 days (overseas residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.

When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.

Naturally, we will provide a replacement or refund in the rare event that an item is faulty, although please bear in mind that under Distance Selling regulations we are not obliged to refund items of software that have been opened unless they are faulty.

Support

We provide free technical support on our own published products only. Details can be found in the Support section of this website.

The relevant publishers or manufacturers are better able to provide technical support on goods not manufactured by us. This does not affect the guarantee offered above and in all cases we will take all reasonable steps to help you with anything supplied by us.

Security, Data Protection and Privacy

We are registered to hold your details and meet the conditions of the Data Protection Act 1988. We will not hold sensitive information about you or transfer information about you to third parties without your permission and on request we will promptly send you a copy of any details that we hold about you.

We will not send you advertising material if you do not want us to or send you e-mail if you have indicated you do not want us to. We have taken all reasonable steps to ensure that our website is secure and that all sensitive information transmitted through it is sent securely and held confidentially. Any third parties or agents that we may use to process this sensitive information on our behalf have also taken all reasonable security steps. The only exceptions to the above are where we may take appropriate and reasonable steps in the prevention of criminal and fraudulent activity.

Children

While our website is generally suitable for viewing by children and we welcome gaming enthusiasts both young and old equally, those under the age of 18 are not permitted to make any purchases from this site.

We will not accept registrations to our mailing list from anyone 12 years of age or less. If you are under 18 it is your responsibility to notify us of this so we can take appropriate steps. The law requires us to hold only limited information on minors.

Consumer Law
We meet the obligations under the consumer protection laws currently in force in the United Kingdom including:

  • Sale of Goods Act 1979
  • Supply of Goods and Services Act 1982
  • Trade Descriptions Act 1968
  • Unfair Contract Terms Act 1977 and the 1999 Regulations
  • Consumer Protection Act 1987
  • Data Protection Act 1998

Complaints and solving disputes

We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days. You may write directly to the Mastertronic group on any matter concerning our products or service. The address is on the Contact Us page.

 Your commitment to Mastertronic  

All portions of this website and arrangement thereof, and all software code and other material on this website are ©2008 the Mastertronic group or its content and technology providers.

You agree that you use this website at your own risk and accept it ‘as is’. You agree that you shall not hold the Mastertronic group or any of its employees or agents liable for any damage or loss however caused, whether due to the Mastertronic group’s negligence or otherwise.

You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of the Mastertronic group or use this website for any illegal or unauthorised activity.

By using this website you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are. You agree to accept liability for any loss suffered by the Mastertronic group as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.

How to contact us

Full details of how to contact us can be found on the Contact Us page

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