TERMS & CONDITIONS
The following forms the terms and conditions between you and Mastertronic Group Ltd for the use of this website and the purchase of goods for your own private use. It is in addition to your statutory rights. We have written this in plain English and this document is part of our commitment to providing total customer satisfaction. If you would like to comment or are unsure about any aspect of these conditions or any other part of our website, then please let us know - we will be pleased to provide prompt assistance.
Contact details can be found on the Contact Us page.
INFORMATION ABOUT OUR PRODUCTS
We will provide honest, clear, legal and decent information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at www.asa.org.uk) and we will comply with any rulings given by the ASA on any complaints raised with them.
We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes, we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.
When making available any gift certificates, vouchers, discounts or special offers to you we will clearly say if any restrictions apply. The specifications of each product will include details of any specific technical requirements needed in order to operate it correctly. Please make sure that you have checked these requirements before purchase.
PRICES/ORDERING AND DELIVERY
The prices of all goods on this website are in £, € and $ unless otherwise stated.
The prices are quoted inclusive of VAT, packaging and, in the case of physical boxed items, delivery to UK addresses. Overseas delivery of boxed items is extra and will be quoted as extra in your shopping basket. This will be made clear at the time you place your order. There are no delivery charges associated with download products.
The methods of payment we accept are detailed on the website.
We will confirm by e-mail any order you place with us through this website. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed as entered into between you and Mastertronic Group Ltd for the supply of any order until such confirmation is received by you.
We will provide you with a receipt for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about, at the latest within 30 days of our agreement to do so.
In the case of boxed/physical goods, delivery is generally by Royal Mail in the UK and by Airmail service to other destinations. As delivery is made by the relevant postal authority we cannot make any special arrangements for delivery times or dates.
In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and explain why this is the case.
When ordering products from our website for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
DELIVERY TIMES (BOXED/PHYSICAL GOODS)
We aim to despatch all orders for items that are ‘in stock’ by the next working day after receipt - at the latest!
For Royal Mail First Class post delivery we're told to allow up to 28 days for delivery, but it's clear that if you've ordered something and we've sent it, you should expect it to arrive within a couple of days. If nothing has arrived (in the UK) after a week, let us know and we'll check that it was despatched to the correct address. After 14 days we'll give up waiting and send a replacement. Hopefully the additional money we spend in despatching the second copy will be spent on improvements by the postal services.
Overseas customers should allow up to 28 days for delivery.
RETURNS & REFUNDS (BOXED/PHYSICAL GOODS)
If you are unhappy in any way with a product you have purchased directly from our website then please write to or e-mail us and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost) for a refund or exchange. Unfortunately, we cannot refund or exchange items purchased second-hand.
When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) or 28 days (overseas residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.
When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.
Naturally, we will provide a replacement or refund in the rare event that an item is faulty.
REFUNDS (DOWNLOAD PRODUCTS)
Unfortunately, we are unable to keep track of installations, un-installations, removing or deleting downloadable software on customer’s PCs and therefore we are unable to issue refunds for downloadable products once any relevant product key has been and/or the software has been downloaded. However, if you have a problem with your software, please contact our support team and if we can’t resolve the matter we will, of course, ensure that you aren’t paying for something that you can’t use.
We provide free technical support on our download service. Details can be found in the Support section of this website.
The relevant publishers or manufacturers are better able to provide technical support on their games. This does not affect the guarantee offered above and in all cases we will take all reasonable steps to help you with anything supplied by us.
DATA PROTECTION AND PRIVACY
We are registered to hold your details and meet the conditions of the Data Protection Act 1988. We will not hold sensitive information about you or transfer information about you to third parties without your permission, and you may request at any time – and for a small fee – a copy of all the information we hold about you.
We have taken all reasonable steps to ensure that our website is secure and that all sensitive information transmitted through it is sent securely and held confidentially. Any third parties or agents that we may use to process this sensitive information on our behalf have also taken all reasonable security steps. The only exceptions to the above are where we may take appropriate and reasonable steps in the prevention of criminal and fraudulent activity.
While our website is generally suitable for viewing by children and we welcome gaming enthusiasts both young and old equally, those under the age of 18 are only permitted to make purchases from this site with the involvement of a parent or guardian.
We will not accept registrations to our mailing list from anyone 13 years of age or less. If you are under 18 it is your responsibility to notify us of this so we can take appropriate steps. The law requires us to hold only limited information on minors.
We meet the obligations under the consumer protection laws currently in force in the United Kingdom.
COMPLAINTS AND SOLVING DISPUTES
We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days. You may write directly to Mastertronic Group Ltd on any matter concerning our products or service. The address is on the Contact Us page.
YOUR COMMITMENT TO MASTERTRONIC GROUP LTD
All portions of this website and arrangement thereof, and all software code and other material on this website are © Mastertronic Group Ltd or its content and technology providers.
You agree that you use this website at your own risk and accept it ‘as is’. You agree that you shall not hold Mastertronic Group Ltd or any of its employees or agents liable for any damage or loss however caused, whether due to Mastertronic Group Ltd’s negligence or otherwise.
You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of Mastertronic Group Ltd or use this website for any illegal or unauthorised activity.
By using this website you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are. You agree to accept liability for any loss suffered by Mastertronic Group Ltd as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.
HOW TO CONTACT US
Full details of how to contact us can be found on the Contact Us page.
IF YOU ARE PURCHASING A DOWNLOAD PRODUCT FROM US THEN PLEASE READ THIS CAREFULLY – IT IS AN IMPORTANT LEGAL AGREEMENT
This End User Licence Agreement (EULA) is a legal contract between you (as an individual user) and Mastertronic Group Ltd for a software title, including but not limited to all accompanying media, manuals, printed and/or electronic or online documentation, updates or other additions (in its entirety referred to hereinafter as the "Software").
By installing, using or otherwise accessing the Software, you agree to be bound by the terms of this EULA. If you do not agree to the terms below then you should not install, use or otherwise access the Software.
COPYRIGHT & LICENCE
This Software is protected by copyright laws and international copyright treaties and may not be used except as permitted in this EULA. Please note that this Software is licensed, not sold. This licence is personal to you as the purchaser and only permitted user of the Software. You may not transfer the rights granted under this contract unless the person you are transferring the rights to agrees to accept the terms of this contract in full. In such case, Mastertronic Group Ltd shall have no further obligation whatsoever, including support beyond that given to the original purchaser. Only one licensee per authorised copy of this Software is allowed at any time.
As a licensee of the Software, you may, subject to the conditions herein, install the software element of the Software ("Data") on to and use the same on a single computer that is under your control. Please note the limitation on liability and warranty exclusions detailed more fully in the relevant clause in the game’s EULA before use. The Software is provided in wrapped (protected) form. Before installing the Software you are required to unlock the software by connecting to a web server on a secure connection. The Software installer is bound to your computer hardware. If you change your hardware components or wish to transfer the Software to another computer you will need to unlock it on the new computer again by connecting to a Web server on a secure connection. Once the software has been unlocked you may install it an unlimited number of times on your computer as long as the hardware specifications do not change. In the case of Steam encrypted products you simply re-download the software and use the same Steam activation key.
YOU MAY NOT:
- Load the Data onto more than one computer at a time. If you wish to transfer the Data from one computer to another, you must remove the entire Data from the first computer before you install it onto another.
- Sub-licence, assign, rent, lease the Software or make or distribute copies of the Data, or any part thereof.
- Re-sell activation keys purchased from this website.
- Translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Data or any other part of the Software, except as permitted by law.
- Make copies of the Software or its accompanying documentation, materials or any other part of the Software either in full or part for any reason.
OWNERSHIP OF SOFTWARE AND DATA
As a licensee you own only the medium on which the Software is recorded or stored. In all cases you only have a licence to use the Software and Data as permitted herein. The IP owner shall at all times retain ownership of the Data and all other elements of the Software.
WARRANTY ON USE
The Software, Data and any related documentation and material is provided "as is" without warranties of any kind, either express or implied, including, without limitation, the implied warranties or merchantability, fitness for a particular purpose, or non-infringement, so far as such exclusion or disclaimer is permitted under the applicable law. The entire risk arising out of use or performance of the Software and or Data remains with you. Mastertronic Group Ltd and its suppliers and agents expressly disclaim any warranty for the Software and or the Data and its use in any manner.
Unfortunately, we are unable to keep track of installations, un-installations, removing or deleting downloadable software on customer’s PCs and therefore we are unable to issue refunds for downloadable products once the download link has been made available and/or any relevant activation key has been supplied. However, if you have a problem with your software, please contact our support team and if we can’t resolve the matter we will, of course, ensure that you aren’t paying for something that you can’t use.
In no event shall Mastertronic Group Ltd or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, personal or business interruption, loss of information, or any other loss) arising out of the use of or inability to use the Software or Data, even if Mastertronic Group Ltd has been advised of the possibility of such damages. Because some territories and jurisdictions do not allow the exclusion or limitation of liability for certain types damages arising from negligence, the above limitation may not apply to you. In such cases our liability is limited to no more than the purchase price paid by you for the Software or in cases where liability is not permitted to be limited as such or liability shall be no more than as permitted under the applicable law.
This EULA and the licence hereby granted to use the Software will automatically terminate if you fail to comply with the terms of this EULA or destroy the copies of the Software in your possession. In the event of termination you must destroy or delete all copies of the Software from all storage media on which you installed or used the Software and/or Data.
This EULA is to be the sole agreement between the parties for the use of the Software and Data and supersedes all prior agreements, understandings and representations (save for fraudulent misrepresentation), both oral and written, and is the only document upon which the parties may rely to enforce their rights pursuant to the granting of the rights described herein.
If any part of this EULA is found to be illegal or unenforceable, such finding will not affect the validity or enforceability of the remainder of this EULA, and we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality, or at our discretion such provision may be severed from this agreement and the remaining provisions of this agreement shall remain in full force and effect.
Any failure or delay by Mastertronic Group Ltd or its authorised agents or assigns in exercising its rights under this EULA shall not be construed as a waiver of those rights at that time or at any time in the future.
LEGAL JURISDICTION AND LAW
Mastertronic Group Ltd is a British company and as such this EULA and all matters arising from it are governed by and construed in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction over all disputes arising in connection from same.
THIS AGREEMENT DOES NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any questions about this EULA, please Contact Us via e-mail or write to us at:
Mastertronic Group Ltd
1 Benjamin Street
SHOPPING CART SECURITY
Access to this website is open to everyone. However, when you wish to make a purchase or receive promotional or other materials, your browser will be redirected to a secure HTTPS connection. All communications from that moment on are encrypted using 128-bit SSL (Secure Sockets Layer) protocols, which are validated by our security certification and encryption keys.
If you have any questions regarding our privacy or security policies, we will be glad to answer your questions. Please write to us at the following address:
Data Protection Officer
Mastertronic Group Ltd
1 Benjamin Street