Need help with a game you have purchased?Fax orders
Technical support for Mastertronic products
If you’re paying by credit card you can fax your order to us on 01480 377481. Please be sure to include all your details (see the Post section below for what we need) and include a clearly marked e-mail address or daytime telephone number in case any part of the fax is illegible. If sending a fax from overseas then please dial +44 1480 377481.
Orders by post
Please state clearly which items you wish to order and enclose your credit card number, expiry date, security number (that’s the last three digits in the signature box on the back) and/or the issue number or ‘valid from’ date if using Switch. Or you can enclose a cheque (£ Sterling only) payable to Mastertronic Group Ltd. Don’t forget to include your home address and a daytime telephone number, just in case there is a query! Send your order to:
For queries about an order you have placed, contact our Customer Services team.
If you're a journalist, reviewer or webmaster and would like to keep informed about all our new releases, please contact Beena Puri and she'll be able to help you out with all your PR/Press requirements.
For Technical Support see the Support Section
Licensing and Publishing enquiries
If you think Mastertronic might be interested in publishing your software, we'd love to hear from you! Please contact Garry Williams 0207 502 4456. More details of the publishing services we offer, can be found on our corporate site.
Trade sales and enquiries
For United Kingdom and Overseas Trade Sales contact Luca Ponzetta 0207 502 4470.
NOTE: this e-mail address is for commercial enquiries only. If you have a question about an order you have placed with Mastertronic, contact our Customer Support team.
Postal address & telephone
+44 (0)1480 377473 (between 10am and 5pm UK time)
Mastertronic - London office address:
1st Floor, 1 Benjamin Street
Tel +44 (0)20 7502 4450
Fax +44 (0)20 7502 4451
Our London office is unable to provide customer service or technical support. All orders are processed and dispatched from our warehouse in Huntingdon.
Please note that Technical Support is not available over the telephone. Please see our online Technical Support section.
Mastertronic is part of the Mastertronic Group (Company Number 4747194 ) - registered in England & Wales.
Registered Office: 2 Stonehill, Stukeley Meadows, Huntingdon, Cambs. PE29 6ED
VAT No. 826123646